Central Council

Policy and Program Director - Consumer Wellbeing & Market Stewardship

Consumer Policy Research Centre

For too long consumer markets have been designed by theory, not by practice and real-world experiences. Australia’s markets too often fail the people they were meant to serve. We’re on a mission to reimagine markets to create a better future for all consumers.


At Consumer Policy Research Centre (CPRC) - Australia’s independent consumer think-tank – we’re proud to work closely with policymakers, regulators, academia, industry and the community sector to develop, translate and promote evidence-based insights to inform practice and policy change.

We’re committed to doing things differently through our work. We listen to the expectations, hopes and real-life experiences of consumers. We analyse public policy and business practices to identify the gaps, the leading practices, and the opportunities for change, we facilitate conversations to build a stronger shared understanding of the consumer interest, and we develop new ways of thinking and practical solutions that will make a difference.

Our key research streams currently include:

  • Consumers in a digital world
  • Consumer wellbeing
  • Building markets that work for people
  • Consumer empowerment and engagement.

We’re a nimble, collaborative, high-impact team based in Melbourne. We embrace flexible working and value diverse thinking in solving complex policy problems.


We are now looking for a top-notch policy thinkers and doers who can grapple with complex problems, change the debate about the consumer interest, and develop new approaches that will make a tangible difference to consumers’ lives.

With significant challenges facing economies and societies, now is the time for market stewards and policymakers to change their approach to the regulation and governance of markets. Internationally, new models and approaches are emerging to build back better in economic recovery, putting people first.

Join us to lead this significant change agenda that places consumers at the centre of reform. You’ll be developing and championing a modern, cross-sectoral evidence base to make markets work better for people and improve consumer wellbeing.

Some of the key responsibilities of this position include:

  • Working with the CEO, develop and execute the strategy to influence public policy design and business practice change in the area of consumer wellbeing and market stewardship representing CPRC in policy change processes as a credible expert.
  • Produce high-quality consumer research, reports, fact sheets and articles to drive change.
  • Build a community of change of researchers, industry leaders, leading thinkers and experts across Victoria, Australia and internationally.
  • Identify, secure and manage transformational partnerships, including securing project funding.
  • Disseminate and communicate CPRC research for public policy impact across a range of mediums, including social media.
  • Lead and galvanise teams, partnerships and contracted projects where required


To be successful in this role, you'll:

  • Get excited about being a part of a next generation public policy change organisation
  • Want to apply your experience in the theory and practice of policymaking
  • Share your skills in building movements and communities of change
  • Have a passion for - and experience in - producing a solid evidence base to drive policy reform
  • Apply your excellent writing and editing skills with a strong track record writing for different audiences
  • Value bouncing around ideas and strategizing with other team members with diverse skills and expertise
  • Have first-rate time and project management skills and well-developed ability to deal with competing priorities under pressure
  • Be proactive, strategic, forward-looking, curious and solutions-focused
  • Enjoy dynamic, fast-faced, ideas-rich environments
  • Come equipped with qualifications in public policy, regulation, economics, behavioural economics, law, consumer policy, or other demonstrated and relevant applied experience.
  • Experience in quantitative and qualitative consumer research /data analysis an advantage.


  • Two year fixed term opportunity - Full time
  • Flexible working arrangements/hours – we focus on outcomes and embrace flexibility
  • Join a passionate and dedicated team embarking on an exciting new journey to champion fresh thinking and create a better future for all consumers
  • Access to six free sessions annually via our Employee Assistance Program
  • We have office plants (real ones) and often, gingernut cookies

If you are excited by the opportunity to contribute to the growth and leadership of a forward-looking, innovative for-purpose organisation committed to improving consumer wellbeing, this could be the job for you and we would love to hear from you! Please apply now online or contact careers@fibrehr.com.au, using the subject line: Policy and Program Director - Consumer Wellbeing & Market Stewardship enquiry via EthicalJobs for more information.

We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, refugees and people with disability.


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